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Donation Terms & Conditions

Terms and Conditions for #OneAgainstCOVID19 Donation System 

The following terms and conditions shall govern your use of the online donation system on the PayMaya website of the #OneAgainstCOVID19 Project (hereafter referred to as “#OneAgainstCOVID19”), a fundraising initiative that aims to raise funds for various organizations and causes that are helping combat the effects of the COVID-19 pandemic in the Philippines.​ The #OneAgainstCOVID19 website and donation facility is owned and run by PayMaya Philippines, Inc. By donating online, you express your understanding and agreement that you are bound by the terms and conditions outlined in this document.


The #OneAgainstCOVID19 Project, through its proponent, PayMaya Philippines, Inc. (hereafter referred to as “PayMaya”), accepts online donations through credit card payments and via the Pay with PayMaya channel from interested individuals, organizations and associations, as well as its existing partners, for the benefit of identified charitable foundations and/or cause-oriented organizations (hereafter referred to as "partner beneficiaries"). 


These partner beneficiaries are vetted by PayMaya and have given their expressed agreement to be part of the #OneAgainstCOVID19 Project, including the use of their logos. 


PRIVACY NOTICE. PayMaya values the privacy of your personal information. We ask for card details and personal information on our online donation pages so we can process your donation, maintain a record of donations that may be given to partner beneficiaries, acknowledge receipt of your donation, and to help prevent fraudulent donations. All information collected will be stored up to a maximum 30 days for purposes of record keeping, account reconciliation, and or other purposes, and will be deleted afterwards.


SECURITY POLICY. PayMaya's #OneAgainstCOVID19 online donation system uses an advanced encryption technology provided by Secure Sockets Layer (SSL), a recognized authentication and encryption software, which means that the site encrypts all of your personal information and card details so that it is unreadable to anyone outside of the transaction process.


The card details provided are stored by PayMaya for the purpose of processing your donation. Information on individual donations shall not be made available to any other party without your consent.


DONATION. Donations to the #OneAgainstCOVID19 through PayMaya may be made via, using our secure payment gateway. Registration with the site is a prerequisite to donation, and donors will be required to provide all the necessary information to process the transaction.


Donors have the following donation options:

  1. Credit, Debit, Prepaid Card. Donors may donate via their credit, debit, and prepaid card. Donors may specify an amount, which will be charged to their credit, debit, and prepaid cards accordingly.
  2. Pay by PayMaya. Donors with a PayMaya account may donate to #OneAgainstCOVID19 Project via its project proponent, PayMaya, by inputting their mobile number linked to their PayMaya account.

If a transaction has been declined, please use another credit, debit, prepaid card. Please note that cards issued by some countries may not be processed by PayMaya for security reasons.

The donor will see "PayMaya" as the merchant name in the transaction. 

REFUND AND CANCELLATION. All donations final, non-refundable, and not eligible for cancellation.

CONFIRMATION. After the donation process is completed, a confirmation of the transaction will be emailed to the donor’s email address, as registered in this website’s online donation system, to serve as proof of delivery. 

TRANSACTION CURRENCY. All amounts on the website are defaulted to Philippine (PHP) currency. The currency conversion amounts appearing within this site are for your information purposes only and are approximate amounts in your selected currency. The converted amounts shown here are not necessarily the exact amounts that will appear on your credit, debit, and/or prepaid card statement as international currency exchange rates are prone to change beyond the control of PayMaya through the #OneAgainstCOVID19 Project.

LIMITATION OF LIABILITY. PayMaya through the #OneAgainstCOVID19 Project reserves the right to modify or replace any of these terms and conditions at any time, and any change shall be effective once posted on the website.

INDEMNITY. Under no circumstance shall PayMaya through the #OneAgainstCOVID19 Project be liable for any claims, costs or damages, whether direct or consequential, arising as a result of your use of the online donation system or your inability to do so, your reliance on any content and/or services associated with the website, or any breach of these Terms and Conditions.

GOVERNING LAW. Disputes relating to the use of the website’s online donation system and the interpretation of these Terms and Conditions are subject to the laws of the Republic of the Philippines, and any dispute shall be brought before the courts of Mandaluyong City, Philippines, where PayMaya is officially registered and located.

 OTHER TERMS AND CONDITIONS. The PayMaya through the #OneAgainstCOVID19 Project is not responsible for errors arising from inaccurate information provided and cleared by partner beneficiaries. We reserve the right to change the terms and conditions of the Online Donation System at any time without prior notice.